Meet Don Gallegos
Don Gallegos is an expert on the subjects of customer service and employee management. He uses many examples from his own long career with King Soopers Supermarkets (a division of Kroger Corporation) to illustrate his message of how to give customers the best service possible.
1. Win The Customer, Not The Argument
How to handle “the jerk” customer. Turning customer complaints into improved service. Keeping your union employees part of the team. What is really good customer service?
2. How To Keep Your Customers Satisfied
Developing a customer service policy. Empowering employees to handle problems. How to answer customer complaints. Developing an "open door" strategy.
To get more information about Don’s presentations, topics, availability or fees, please e-mail firstname.lastname@example.org or call (303) 550-5788.